Dog Boarding Cancellation Policies and Deposits: What to Expect
Most UK boarding kennels require a non-refundable deposit to secure a booking, particularly at peak times. Cancellation policies vary widely — from full refunds with reasonable notice to no-refund policies. Understanding the terms before you pay protects you if your plans change.
Deposits
Most kennels charge a deposit of 20–50% of the total booking cost. This is typically non-refundable if you cancel without sufficient notice. The deposit secures the space and covers the operator's costs if they cannot rebook at short notice.
Notice periods
Common cancellation windows are 4–8 weeks for Christmas and school holiday bookings, and 1–2 weeks for standard bookings. Some operators will refund the full deposit for cancellations made well in advance.
Always confirm the exact cancellation terms in writing before paying a deposit.
Your consumer rights
Under the Consumer Rights Act 2015, terms must be fair and transparent. A blanket "no refunds" policy may be challengeable if notice was given with reasonable lead time. For significant sums, consider travel insurance that covers kennel costs.
What happens if the kennel cancels
If the kennel cancels (for example, due to an outbreak of illness), you are entitled to a full refund of any amounts paid. Ask what their policy is for kennel-side cancellations before booking.