Transparency Score methodology
Last updated
What the Transparency Score measures
The Transparency Score (0–100) measures how much verified, source-traceable information we hold for a given operator. A higher score means we have more complete data — it does not indicate a better operator or higher service quality.
The score is not an aggregate rating and is not marked up as one in structured data. It is a data-completeness indicator, internal to our platform.
Score components
| Component | Points | Notes |
|---|---|---|
| Licence on council register | 25 | Active licence, correctly attributed to this operator |
| Star rating published | 15 | Council publishes a star rating for this licence |
| Current price observation | 20 | At least one price observed within the last 12 months |
| Multiple price observations | 10 | Three or more price observations across different dates |
| Website verified | 10 | Operator website accessible and attributable |
| Phone number verified | 10 | Telephone number confirmed via website or register |
| Licence expiry date known | 5 | Expiry date published on the council register |
| Activities fully enumerated | 5 | All licensed activity types recorded |
| Total possible | 100 |
Score decay
Scores decay when data becomes stale. Price observations older than 12 months lose their contribution to the price components. Licence components decay if the council source becomes inaccessible for more than 90 days.
What the score does not measure
- Quality of the operator’s service
- Customer satisfaction
- Value for money
- Likelihood of a safe boarding experience
For licence quality, refer to the council star rating (where published) — that is an official assessment by a trained inspector, not a derived metric.